About Us

Leadership Team

Leadership Team - Riverside Community Care

Executive Management Team

Scott M. Bock

Scott is Riverside’s Founder and President/Chief Executive Officer. Scott’s background includes working for a number of years in hospitals and community mental health settings, first as a clinician and later as a manager. He eventually grew frustrated with the services provided and decided to work to build an organization that respects the strengths of the people it serves and that cares about and supports its employees. Scott comes to work everyday hoping to make a difference. When he isn’t at work, Scott writes about music and culture for several magazines.

Marsha Medalie

Marsha is Riverside’s Executive Vice President/Chief Operating Officer. She has decades of experience as a clinician and was the CEO of an organization that merged with Riverside in 1995. All Riverside’s service divisions report to Marsha, and she is passionate about finding ways to fully integrate our programs so that the people we serve get the best care possible. She is actively involved in the national debate about how service delivery may change through healthcare reform. When on vacation, Marsha can be found in Asia or South America looking through binoculars at monkeys and birds.

Susan Lowe

Susan is Riverside’s Vice President/Chief Financial Officer and comes to Riverside with much experience in the non-profit sector and a dedication to creating strong financial practices in support of Riverside’s mission. Her CFO experience includes working with healthcare, special education, and human rights organizations. Susan is also a CPA licensed in Massachusetts. In her spare time, Susan shares her experiences by volunteering on boards for youth baseball and juvenile justice organizations. When not at work, she spends time with her husband and two cats.  Even though she has spent her entire career in Massachusetts, Susan has not given up her life-long passion for all Philadelphia sports teams.

Paulo Fulton

Paulo is Riverside’s Vice President of Human Resources. His goal is to make Riverside the employer of choice for people interested in a career in Behavioral Healthcare and Human Services. Paulo is a LICSW with many years of experience as a Clinical Supervisor in child, youth, and family as well as adult mental health services. Paulo’s career changed course slightly when he received his MBA and began working in Human Resources. He has experience as a Director of Talent Acquisition and with talent development teams. When not working hard to bring the best and brightest to Riverside he teaches his two daughters that it is ok to want to be princesses one day and play baseball the next.


Senior Managers

Chip Auscavitch

Chip is Riverside’s Assistant Vice President for Financial Planning & Analysis. His background includes extensive experience in budgeting, forecasting, analysis, and accounting in both for-profit and nonprofit settings, and he has also earned his MBA. He is responsible for leading the annual budget cycle as well as driving the monthly forecast, key metrics, management reporting, and financial analysis. Chip joined Riverside because of a strong personal connection to our mission. If you look up in the sky on weekends, you might just see him piloting a small single engine plane, which he often does in his spare time.

Helen Boyle

Helen is Riverside’s Director of Training & Professional Development. She is responsible for the design, development, and implementation of a staff-training program for Riverside’s 1,400+ employees. She has a Master’s Certification in Human Resource Management and inspires people to learn through creative training modalities. A lifetime learner herself, Helen enjoys trying new things from learning how to play the guitar, golfing and knitting, to improvisational acting.

Christopher Burke

Chris is Riverside’s Vice President of Real Estate & Facility Services. His responsibilities include managing and overseeing all of our owned and leased facilities, fleet management, property and casualty insurance management, and centralized purchasing. Chris has many years of facilities and project management experience at EMC Corporation and is a licensed electrician as well as a former professional fire fighter.  Outside of work, Chris has a passion for exotic sports cars and racing and is very active in his community.

Nicole Christian-Brathwaite

Nicole Christian-Brathwaite is Riverside’s Medical Director and provides leadership and support to our medical staff across the organization.  She is Board Certified in Adult and Child Psychiatry and has a background in both hospitals and community health centers. Nicole completed her psychiatry training at Massachusetts General Hospital and McLean hospital and holds a Masters Certificate in Global Mental Health from Harvard University. She has a special interest in multicultural behavioral healthcare and is committed to working with underserved communities and families. Nicole enjoys spending time with her husband and two sons, traveling, and will always be a Philadelphia Eagles fan.

Elizabeth Everts

Beth is Riverside’s Assistant Vice President for Child & Family Services. Her background includes extensive experience in clinical work with sexually exploited young women and their families, and has presented on this topic at the National Conference for Human Trafficking in Washington, DC. She is deeply committed to family-centered care and spends as much time as possible in the field supporting our staff.  Beth loves to go home at the end of the day to her three Pomeranian puppies!

Monica Garlick VP QM

Monica Garlick

Monica is our Vice President of Quality Management. Monica ensures we comply with regulations, protect human rights, examine outcomes, investigate incidents, and generally deliver quality care. She has her PhD in Public Policy and a particular interest in understanding how groups collectively define problems and solve difficult issues. Monica has recently tried ballroom dancing, kite surfing, and joined a kickball league. She also volunteers as a partner for people with disabilities who tackle the Spartan Race, an obstacle course held at Fenway Park every fall.

Norm Gorin

Norm is Riverside’s Vice President of Behavioral Health Innovation. Norm has decades of experience as an “intrapreneur” building innovative programs and services in a variety of industries including healthcare, biotech, consulting, banking and fine art auctioneering. He was the CEO of an organization that merged with Riverside in 2018. Norm is passionate about finding ways to develop programs that combine early identification and prevention with behavioral health programs and services, improving health outcomes and saving lives. In his spare time, Norm is actively engaged in a variety of philanthropic organizations whose mission is to leave the world a better place for the community and for his three sons and their significant others (and someday his grandchildren…).

Thomas Hall

Tom is the Assistant Vice President for Clinical Services within Riverside’s Developmental & Cognitive Services Division. He has over 30 years of senior clinical consultation and management experience in supporting individuals with brain injuries and developmental disabilities. He has been nationally and internationally recognized for his varied contributions to the field. Tom is especially known for his ability to mentor and inspire staff. In his spare time Tom can be found fishing and hauling his lobster pots.

Elizabeth Hazell

Elizabeth is Riverside’s Assistant Vice President of Finance & Administration. In conjunction with Riverside’s CFO, she oversees, plans, and administers all the fiscal operations for Riverside. This includes providing financial support and analysis to executive management and ensuring our fiscal reporting, accounting, and billing meets all contractual, regulatory and licensing requirements. Much of Elizabeth’s background is in the for-profit tech sector, ranging from Digital Equipment Corp. to working as a financial director/CFO in several dot com start ups. To burn off stress, Elizabeth is a curling enthusiast and an avid salt water swimmer.

Don Hughes

Don is the Vice President for Community Living Services. He has worked in many roles at Riverside and is committed to offering recovery oriented services that support individuals with mental illness in successfully pursuing their goals and aspirations around independent living, employment, and social connectedness. He currently oversees a broad range of clinical, rehabilitative, employment and housing supports.   Don is an avid music fan who enjoys going to local music clubs and concerts.

Melissa Kogut

Melissa Kogut is the Vice President of Development. She is responsible for leading a development team to raise funds for the behavioral healthcare and human services Riverside delivers. She has 19 years of experience running mission-driven nonprofits in Massachusetts raising funds and influencing a range of health and public policy issues, including women’s reproductive health and food systems issues. When not at work, Melissa is ideally hiking in the White Mountains (or thinking about her next hike). If not doing that, she is cooking for friends or trying a new restaurant.

Sarah Macri

Sarah is the Assistant Vice President for Operational Support within Riverside’s Developmental & Cognitive Services Division. She has more than 18 years’ experience in this field starting with her work in residential settings for individuals with intellectual disabilities while in college. Sarah has worked in many different facets of the field, from Day Programming, to Family Support, to Residential Services. Sarah has been with Riverside for over 10 years, and has worked in Quality Management as well as the DCS Division, and has a well-rounded view of Riverside as a whole. When Sarah is not working, you can most likely find her at an ice rink watching her kids play hockey, on a slope somewhere in Vermont with them, or dining out with friends at the newest foodie hot spot.

Kimberly Martin-Conley

Kimberly Martin-Conley is Riverside’s Assistant Vice President for Child & Family Services. Her background includes working with women and families experiencing domestic violence and sexual assault. She is a licensed Marriage and Family Therapist who is committed to strength based, family driven care. She currently serves on the Area Board of the Cambridge DCF office and has been an active member of the Cambridge Safety Net Collaborative. She is passionate about helping staff reach their full potential by focusing not only on career development, but also on self-care. When not in the office, Kim can be found spending time with her teenage son, enjoying photography, or hiking local trails with her puggle, Jax.

Marjie McDaniel

Marjie is our Vice President of Marketing & Communications. Her goal is to make Riverside a household name in every community we serve. Marjie is a marketing professional with a strong background in the creation and execution of marketing programs to create brand identity and support organizational growth. Marjie has extensive experience marketing multi-site, service-oriented programs to families both locally and nationally. She is a transplanted New Yorker who now roots for the Celtics.

Satya Montgomery

Satya is Vice President of Behavioral Health Services.  She has over 20 years of experience in the non-profit sector helping at-risk youth and adults. She has a PhD in Social Work and recently received her MBA from MIT Sloan School of Management. At Riverside, in partnership with a group of highly skilled program directors, Satya is responsible for the fiscal and clinical oversight of the outpatient clinics, emergency services, the behavioral health community partner program, and the trauma center. She particularly enjoys mentoring and coaching managers to develop leadership and managerial skills that maximize innovation and quality service delivery. In her spare time she enjoys exercising, reading, and writing poetry.

Charley O’Neill

Charley is Riverside’s Chief Information Officer. He has decades of experience building and maintaining networks, data center operations, commercial software, and application systems. Charley has also served as a volunteer in human services and healthcare for over 30 years. As CIO, he is able to combine those experiences and  steer us on a path of practical and effective use of technology that continues to improve our services. In his spare time Charley can be found playing the bodhrán at traditional Irish music sessions throughout Massachusetts and the Maritimes.

Katherine Powell

Katherine Powell is the Assistant Vice President for our Behavioral Health Services Division.  She is both a Licensed Independent Clinical Social Worker (LICSW) and an attorney.  Katherine has 30 years of experience in community behavioral health administration, including oversight of emergency services, outpatient services, in-home therapy, trauma Services, residential Programs and special education schools.  Katherine also has a special interest in bereavement support for children.   She enjoys traveling and spending time with her son.

Matt Schmitt

Matt is an Assistant Vice President for the Community Living Services Division.  He began his professional journey with Riverside in 2005 and loved his experience so much, he chose to step away and earn a degree in clinical psychology.  He has returned to the Riverside family after serving in the United States Air Force. Matt’s primary roles include providing Quality Management support for the Community Living Services division and delivering a range of training opportunities that allow programs to provide top notch support and coaching. When he’s not at Riverside, you can find him chewing through audiobooks and podcasts while training for his next half-marathon.

Loren Singer

Loren is our Vice President for Developmental & Cognitive Services. She has extensive experience working with a broad range of disabilities and age groups. At one time she was a school principal. Loren is responsible for managing an array of residential and specialized services for Riverside. When Loren is not working she can be found chasing her child and dog around her living room.

Shannon Sorensen

Shannon is Riverside’s Vice President for Child & Family Services. Her background includes extensive clinical and management experience, working with youth experiencing severe emotional and behavioral health issues and their families, helping to stabilize their situations with the goal of keeping them in their communities. Prior to her current role at Riverside, Shannon was also an Associate Division Director for Behavioral Health Services and a Program Director at our Needham-based Community Service Agency (CSA) where she managed a large and complex program and was responsible for both the clinical and financial operations. When not at Riverside, Shannon is out running, biking, or swimming as she trains for her next triathlon.

Michael Tobin

Michael is the Assistant Vice President of Accounting. He is responsible for accounts payable, payroll, and general accounting including internal and external management reporting at Riverside. He is a CPA and in addition to his 10 years of experience with a large international CPA firm, he has held senior financial managerial positions with companies in several industries, including retail, distribution, and technology.  Additionally, he was an instructor at the post graduate level for 20 years for a CPA exam preparation course. Michael is an avid chef, and when not working, he spends his free time woodworking and hanging out with his wife and two German Shepherds.

Carol Webber

Carol is the Assistant Vice President for Community Living Services. She oversees many of our programs that support individuals with a mental illness that are living independently in the community. Carol is a tireless advocate for the people we serve and is always focused on their recovery as they build the supports that enable them to integrate successfully in their community. In her spare time, Carol can be found in the woods with her dog Scout or planning her next hike up a mountain.


We are pleased to share comments from the people we serve:

"Riverside helped me and my family through a very difficult time; I could not think of anything more they could have done to help us!" - Beth