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Care Coordination Services

Riverside Community Service Agency (CSA) provides both Intensive Care Coordination and Family Support & Training.

Intensive Care Coordination (ICC) provides wrap-around care planning which coordinates multiple services and supports for youth with serious emotional disturbances. The Intensive Care Coordinator works closely with the family to ensure they have access to whatever supports and care are most appropriate for their child.

Our Family Partners, who have experience as caregivers of youth with special needs, provide Family Support and Training.  The Family Partner works closely with the family’s Intensive Care Coordinator to help the parents or caregivers of the youth by teaching them how to navigate the child-serving systems, identify community supports, develop contacts with support groups, and more.

Services are covered under the Children’s Behavioral Health Initiative (CBHI) and applicable private insurance.

CSA for the Arlington Service Area

Arlington, Belmont, Canton, Dedham, Foxborough, Lexington, Medfield, Millis, Newton, Needham, Norfolk, Norwood, Plainville, Sharon, Walpole, Waltham, Watertown, Wellesley, Weston, Westwood, Wrentham

Anyone may refer to our Community Service Agency (e.g. parents/caregivers, youth, schools, state agencies, providers, etc.) with the consent of the family or guardian. For more information, or to make a referral, please call us toll free at 877-869-3016.

CSA for the Cambridge/Somerville Service Area

Burlington, Cambridge, Somerville, Wilmington, Winchester, Woburn

Anyone may refer to our Community Service Agency (e.g. parents/caregivers, youth, schools, state agencies, providers, etc.) with the consent of the family or guardian. For more information, or to make a referral, please call us at 617-354-1519, x114.

View Dia’s story about her family’s experience with our CSA:

Family Networks

Family Networks is The Guidance Center’s coordination services for the Massachusetts Department of Children and Families (DCF). We work with families in Cambridge, Somerville, Burlington, Wilmington, Woburn and Winchester by coordinating the most appropriate services for youth experiencing serious emotional disturbances. This network helps children who might otherwise have been placed in residential care to be treated and supported within their own community.