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Community Behavioral Health Centers

Comprehensive Behavioral Healthcare for MassHealth and Optum Members through Riverside Centers in Milford and Norwood

The Community Behavioral Health Center (CBHC) is a new model of care created by the Commonwealth of Massachusetts to coordinate an integrated array of behavioral health services for MassHealth members and Optum Commercial, including treatment for mental health, substance use, and co-occurring disorders. CBHCs serve as entry points for timely, flexible, evidence-based treatment including routine appointments, urgent visits, and 24/7 community-based crisis intervention as an alternative to hospital emergency departments.

Two of Riverside Community Care’s Outpatient Centers – in Milford and Norwood – serve as CBHCs for certain communities in Worcester County (South County) and Norwood and surrounding communities (see service areas below).

The CBHC Care Team

Dedicated CBHC teams consist of these practitioners to address the full scope of a person’s care according to need:

  • Clinicians
  • Medication prescribers
  • Peer support specialists (youth, adult, or co-occurring disorder)
  • Care coordinators
  • Nurses
  • Medical assistants

Outpatient Care

The CBHCs provide:

  • Extended hours – weekdays 8am-8pm, weekends 9am-5pm
  • Appointments with treatment team members according to need
  • Walk-in appointments for urgent behavioral healthcare
  • Nurses to take vital signs and coordinate lab referrals
  • Group sessions and peer support
  • On-site laboratory services

Mobile Crisis Intervention

In an urgent behavioral health crisis, Riverside responders are available 24/7. All are trained in evidence-based Signs of Suicide, trauma-informed care, and mental health first aid. Instead of going to the emergency room, services can be provided over the phone, at home, at school, or in another community setting.  Responders will help evaluate the situation and then make a plan involving service components of the CBHC if needed.

Community Crisis Stabilization

Our home-like overnight facilities within the community offer a safe place for an individual to stabilize following a crisis intervention (whenever possible and clinically appropriate) in place of an inpatient hospital admission. The program is staffed 24/7 and the typical length of treatment is 5-7 days.

Adult CCS programs are housed at Riverside locations in South County and Norwood, close to our Outpatient Center CBHCs. Riverside is partnering with The Home for Little Wanderers to launch a new Youth Community Crisis Stabilization (YCCS) program in Walpole for ages 13–18. We anticipate these services will be available in the Spring of 2023.

Additional CBHC Features

Across our CBHC services we offer:

  • Telehealth and flexible service delivery, including community locations
  • Trauma-informed, evidence-based practices and peer support for all ages and types of challenges
  • Language services (including ASL) via real-time video translation
  • Culturally competent staff to meet the needs of diverse communities
  • Outreach to individuals and families to engage and coordinate care
  • Capability for clinically appropriate drop-offs from local law enforcement
  • Coordination with other Riverside services and those provided by other organizations

Service Areas

Riverside Community Behavioral Health Center
176 West Street
Milford, MA 01757
508-529-7000

Serving Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, and West Brookfield.

Riverside Community Behavioral Health Center
190 Lenox Street
Norwood, MA 02062
781-769-8670

Serving Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, and Wrentham.