Care Coordination Services
Riverside operates two Community Service Agencies (CSAs) which both provide Intensive Care Coordination and Family Support & Training.
Intensive Care Coordination (ICC) is a service that applies to a wrap-around care planning model which coordinates multiple services and supports for youth with serious emotional disturbances. Involvement and participation in ICC is voluntary.
Family Partners will provide Family Support and Training. A Family Partner has experience as a caregiver of a youth with special needs. The Family Partner works closely with the Care Coordinator for youth in the Intensive Care Coordination to help the parents or caregivers of the youth by teaching parents how to navigate the child-serving systems, identify community supports, develop contacts with support groups, and more.
Eligibility and Insurance Accepted: These services are for youth with serious emotional disturbances, under the age of 21, and enrolled in MassHealh Standard or CommonHealth who meet the medical necessity criteria for this service.
CSA for the Arlington Service Area
Arlington, Belmont, Canton, Dedham, Foxborough, Lexington, Medfield, Millis, Newton, Needham, Norfolk, Norwood, Plainville, Sharon, Walpole, Waltham, Watertown, Wellesley, Weston, Westwood, Wrentham
Anyone may refer to our Community Service Agency (e.g. parents/caregivers, youth, schools, state agencies, providers, etc.) with the consent of the family or guardian. For more information, or to make a referral, please call us toll free at 877-869-3016.
CSA for the Cambridge/Somerville Service Area
Burlington, Cambridge, Somerville, Wilmington, Winchester, Woburn
Anyone may refer to our Community Service Agency (e.g. parents/caregivers, youth, schools, state agencies, providers, etc.) with the consent of the family or guardian. For more information, or to make a referral, please call us at 617-354-1519, x114.
View Dia’s story about her family’s experience with our CSA:
Family Networks is The Guidance Center’s coordination services for the Massachusetts Department of Children and Families (DCF). We work with families in Cambridge, Somerville, Burlington, Wilmington, Woburn and Winchester by coordinating the most appropriate services for youth experiencing serious emotional disturbances. This network helps children who might otherwise have been placed in residential care to be treated and supported within their own community.
We are pleased to share comments from the people we serve:
"Through Riverside’s Emergency Services, my daughter was able to be admitted to the hospital and receive a week of treatment. That gave me the time to find a residential treatment program for her, which I did, and she is now thriving!"