The most important insights come from the people we serve. Our annual satisfaction survey gives the people we support a direct role in shaping our programs and identifying our successes as well as avenues for improvement.

We are very pleased that over 95% of this year’s survey respondents “Strongly Agreed” or “Agreed” that they were satisfied with the services they received. This score represents Riverside’s highest satisfaction rate in three years and continues a positive trend, as our 2024 client satisfaction rate was 93%. Particularly encouraging is that 71% of respondents selected “Strongly Agree” when asked about their overall satisfaction.

The impact of these positive results is amplified by the remarkable growth in survey participation. Riverside received 934 total responses in 2025, a 46% increase in participation over the past two years, when we had 661 in 2024 and 639 in 2023.

Voices from Our Community

Riverside is deeply grateful for the candid feedback shared by those we serve. The following quotes from the survey’s “open comments” section demonstrate how our programs empower individuals and families to thrive.

Clinical Services:

  • “What I like most about Telecare therapy services is the compassion and consistency of the care. The therapists truly listen without judgment and create a safe space where I feel seen and supported.” — Sean (Telecare)
  • “The team-based approach makes it feel like I’m not alone—there’s a whole network of support behind me. That sense of community and continuity makes a big difference in my healing journey.” —Ezra (Telecare)
  • “ACCS has helped me stay out of the hospital. It is an extremely important part of my recovery journey.” — Brandon (ACCS)

Developmental & Cognitive Services:

  • “I appreciate the outstanding support I have received from the staff. Their dedication and commitment to promoting healthy eating habits has made a significant positive impact on my lifestyle. Thanks to all the staff.” — Phillip (Residence)
  • “I like the program because my privacy has been respected, and my personal information is handled with the utmost care. I feel well supported throughout my experience here.” —  Juan (Residence)

Mobile Crisis Intervention:

  • “Riverside saved my family. Their mobile crisis team has helped avoid crisis and their referrals to In-home therapy, Intensive Care Coordination, and the Family Support Program were lifesavers.” —Ericka
  • “The Mobile Crisis program was wonderful—efficient, thorough, good follow-up, and easy to access. I am grateful for the support they provided to my son in an emergent situation.” —Taylor
  • “I am so thankful for this program and how accessible it is when you need it. Such a respectful and helpful alternative to the emergency room.” —Mike

Connect2Recovery:

  • “This is a fantastic program. I am paired with someone who can relate to me on many levels and has gotten to know me well enough that he knows when I’m doing well and encourages me to keep on track.” — Derrick
  • “My recovery coach has been absolutely AMAZING! She has checked in constantly, listened to all my needs, and was able to use the resources provided by Riverside to accommodate anything that has come up in my recovery. She has given me a strong desire to become a recovery coach myself.” — Arrianna

Community & Belonging:

  • “I love how everyone is welcoming and respectful of every person’s identity. It’s a positive community to be a part of.” — Jill (Riverside School)
  • “I feel like I can come here and be part of a community and not judged on my disability.” — Robert (Clubhouse)
  • “I appreciate the Clubhouse giving me a sense of belonging, while also giving me the chance to be helpful and active.” — Talia (Clubhouse)

The Conversation Continues

We encourage the people we serve to have open dialogues with staff members and program directors throughout the year. Feedback helps our organization continuously improve and ensures we’re meeting individual needs effectively.

With our dedicated employees working hard to make a difference in people’s lives, it’s encouraging that Riverside continues to meet the high standards of excellence we strive for!