Survey Results Are In – 95% Satisfaction Rate!
Last spring, Riverside surveyed people served in our programs, asking about their experiences to gain insight into what we are doing well, where we can improve, and what overall impact we are making on people’s lives.
We are gratified to report that a significant majority had very positive feelings about our staff and their care. We had close to 800 responses, and this year again over 95% agreed (32%) or strongly agreed (63%) that they were satisfied with the services received, and, crucially, felt that staff are respectful and responsive to their needs.
In a year with many programs and activities re-opening in person or offering a hybrid mode of virtual and in-person options to accommodate individual comfort levels, it’s encouraging to find that we continue to meet the standards we strive for!
People remarked that they were pleased to find that therapists were flexible and creative in finding ways to problem-solve so that individuals and families could move beyond their difficulties. Others noted that Riverside clinicians and other staff helped in myriad other ways, such as finding medical and social services to improve overall health and stability.
The highest praise we could ask for comes in the form of quotes from people we served who took the time to respond to our survey and expand their feedback with written comments:
“I feel at home. I am loved and taken care of by good people” – Group Living resident
“Life Skills kept my child from having to return to the hospital, and we are eternally grateful.” – Life Skills parent
“I am able to get out of the house. Made a lot of friends. Do a lot of different things.” – Clubhouse member
What I like most about this program are the coping skills we learn. The staff are very knowledgeable and friendly, and I can talk about anything in life with them.” – Psychiatric Day Treatment participant
“My therapist is thoughtful, responsive and flexible. She has been invaluable to my treatment throughout the years.” – Outpatient Services client
“From the woman who answered the phone to our therapist Steve, we were treated with compassion … and that made a huge difference for my daughter. We now have a plan and feel like there is a light at the end of the tunnel.” – Emergency Services parent