ABH’s “Salute to Excellence” ceremony was held today at the Westin Waltham Hotel. Kathy Janssen, Director of Quality Management at Riverside Community Care, was awarded with their Provider Recognition Award for Excellence in Outcomes. This award is given to those who “show personal commitment to quality and innovation in the performance of their work and carry out that commitment in a manner deserving special recognition.” Janssen has been awarded Excellence in Outcomes for her integration, utilization and management of client outcomes for quality improvement.
As Director of Quality Management, Janssen works with all of Riverside’s programs managing quality assurance throughout the organization. Her team is responsible for ensuring HIPAA compliance, coaching staff on documentation, overseeing Riverside’s extensive annual satisfaction survey, and much more. Most recently she oversaw the preparation for Riverside’s CARF accreditation survey which resulted in Riverside obtaining the highest level of accreditation. Marsha Medalie, Executive Vice President at Riverside, says, Janssen’s “passion to protect consumer rights and ensure access to quality service is followed closely by her conviction that [Riverside has] to make policies and documentation as simple and expedient as possible so staff do not spend unnecessary time away from providing services.”
ABH’s Salute to Excellence celebrated the accomplishments of those who have made outstanding contributions to community-based behavioral healthcare through delivering awards to excellent individuals and organizations.
About the Association for Behavioral Healthcare
For over 30 years, the Association for Behavioral Healthcare (ABH) has been the leading advocacy organization in Massachusetts’ mental health and addiction services arena. Fighting for high-quality, community-based care for families and individuals with mental illness, addiction and substance-use disorders, ABH provides leadership and statewide coordination on important public policy, financing, preferred clinical models and quality assurance issues.