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Behavioral Health Access Line

Connecting Massachusetts Residents with Mental Health and Substance Use Services

Mass211 and Riverside Community Care built upon the system established for MassSupport, the recently-ended FEMA-funded pandemic Crisis Counseling Program, to provide an access line that helps callers in Massachusetts connect with mental health and substance use providers for themselves or someone they know. Callers to the access line speak with trained specialists who listen to their concerns and help identify what can help, and who can help. The access line links callers with the appropriate service and stays engaged with those callers until the connection occurs.

Callers can reach the access line from 8:00 am to 8:00 pm by calling 211 and pressing “3” or by directly calling 888-502-2425. Assistance is available at no cost, in multiple languages, and all calls are confidential. If necessary, staff will directly connect callers in crisis to Emergency Service Programs. After 8:00 pm, callers may leave a message for a next-day return call or, in case of crisis, are instructed to call the statewide Emergency Services Program.