Our Quality Management Program

Riverside’s Quality Management Department oversees an integrated system of data collection and evaluation that assists our managers to monitor and enhance the services/treatments provided.

The department is staffed with seasoned professionals with backgrounds in nursing, social work and healthcare management. The department works through the Quality Management Oversight Committee, whose membership includes all senior and executive managers, to ensure that all Riverside programs continually strive to provide the people we serve with the most effective and caring services and treatments.

We are proud of our quality management program and are pleased with the results of our efforts.

Highlights of Some Recent Quality Improvement Results

• Annual Consumer and Family Satisfaction Surveys consistently show high levels of satisfaction with Riverside Services. Most recently, respondents rated overall satisfaction at 96%. 96% also said they would recommend Riverside to others.

• Outcome Studies are done in all of our divisions. Across the organization, these studies demonstrate that the people we serve are achieving their goals.

• All three of Riverside’s clubhouse programs were favorably reviewed by the ICCD (International Center for Clubhouse Development) in their latest Survey Reports.

• In 2007, Riverside Career Services received a 3-year accreditation (the highest

level available) from CARF, a national accrediting body. Riverside was cited

for demonstrating "exemplary conformance with (CARF) standards"

in the areas of Human (Consumer) Rights, among others.

• A recent survey of Riverside's Developmental & Cognitive Disabilities Division by

the Department of Mental Retardation (DMR) resulted in a two-year accreditation

with "Distinction" and scores of "excellent" in all areas.