Our Quality Management Program

Riverside’s Quality Management Department oversees an integrated system of data collection and evaluation that assists our managers to monitor and enhance the services/treatments provided.

The department is staffed with seasoned professionals with backgrounds in nursing, social work and healthcare management. The department works through the Quality Management Oversight Committee, whose membership includes all senior and executive managers, to ensure that all Riverside programs continually strive to provide the people we serve with the most effective and caring services and treatments.

We are proud of our quality management program and are pleased with the results of our efforts.

Highlights of Some Recent Quality Improvement Results

• Annual Consumer and Family Satisfaction Surveys consistently show high levels of satisfaction with Riverside Services. Most recently, respondents rated overall satisfaction at 95%. 95% also said they would recommend Riverside to others.

• Outcome Studies in our Outpatient and Day Treatment programs show that, overall, clients report improved symptom control while receiving services from Riverside.

• All three of Riverside’s clubhouse programs were favorably reviewed by the ICCD (International Center for Clubhouse Development) in their latest Survey Reports.

• Riverside Career Services received a 3-year accreditation (the highest level available) from CARF, a national accrediting body. Riverside was cited for demonstrating "exemplary conformance with (CARF) standards" in the areas of Human (Consumer) Rights, among others.

• A recent survey of Riverside's Developmental & Cognitive Disabilities Division by the Department of Mental Retardation (DMR) once again resulted in a two-year accreditation with "excellent" scores in all areas.