11.0
Grievance Procedure
Employees may initiate the Riverside Grievance
Procedure if they feel the policies contained in this document
have not been properly applied to them or if they have a complaint
pertaining to Riverside Community Care; however, complaints
of discrimination, harassment or retaliation on the basis of
age, color, disability, gender, national origin, race, religion,
ancestry, sexual orientations or sexual harassment shall be
investigated and addressed pursuant to the procedures described
in Section
10.0. The opportunity to
utilize this grievance procedure is forfeited if an employee
fails to bring forward his/her grievance within twenty-one
days of the day the grievance arose. Employees
who resign their position or otherwise leave the Organization
in good standing may submit a grievance within ten business
days of their last day worked. Employees who are involuntarily
terminated from employment during the introductory employment
period may not engage in Riverside’s Grievance Procedure
except in cases of alleged discrimination.
Riverside forbids retaliation against anyone
who initiates these grievance proceedings. Any discrimination
or adverse action, such as intimidation, threats or coercion,
taken against an employee for initiating these proceedings,
or who assists with the investigation, will result in disciplinary
action up to and including termination.
If an employee believes that he/she has been
treated unfairly he/she is encouraged to resolve the grievance
informally, if appropriate. When formal grievance action is
required, the following steps should be followed:
- The
employee should meet with his/her supervisor to review
the matter and request a resolution.
- If
the matter cannot be resolved, the employee may submit
a written grievance to the next level of management. This
written statement will contain an outline of the problem,
attempts to resolve it, and action requested.
- The
employee may consult with the Director of Employee Relations, to request facilitation of the process.
- If
the employee is still dissatisfied, s/he may appeal in
writing to the President/CEO, who will review the matter
and issue a written decision within fifteen working days
of receipt of the appeal. This decision will be final.
A grievance against the President/CEO must
be filed in writing with the Board of Directors. Members of
the Board will review the matter within twenty working days
of receipt of the grievance. They will issue a written decision
within ten working days of the completion of their investigation.
An employee may withdraw a grievance at any
time during the process by notifying the appropriate parties
in writing.
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